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Effective Date: 20th of May, 2025

Fiduspal.com (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data of all users who access our services via fiduspal.com, and any related subdomains or links (collectively, the “Website”).

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Fiduspal.com is a remote project management and asset oversight platform designed to help diaspora individuals manage their personal or business projects in Nigeria and beyond. We offer project tracking, communication tools, consulting, and digital oversight services.

2. Information We Collect

We may collect and process the following categories of personal data:

A. Information You Provide

  • Full name
  • Contact information (email, phone)
  • Billing and invoicing data
  • Project details and documents
  • Communication preferences
  • Login credentials (for project portal)

B. Automatically Collected Information

  • IP address
  • Browser and device information
  • Access times and pages viewed
  • Cookies and tracking data (see section 6)

C. Data from Third Parties

  • Facebook/Meta (via Pixel or integrations)
  • Google Analytics
  • Payment processors (e.g. Wise, Flutterwave, Payoneer)
  • CRM and newsletter tools

3. How We Use Your Data

We use the data collected to:

  • Deliver and improve our services
  • Communicate with you about your projects
  • Customize user experiences
  • Send invoices, receipts, and updates
  • Analyze site traffic and trends
  • Run targeted advertising (if applicable)
  • Comply with legal obligations

4. Legal Bases for Processing (Under GDPR)

We process your data under the following lawful bases:

  • Consent – When you opt in to emails or submit a form
  • Contract – To fulfill services you’ve requested
  • Legal obligation – For tax, recordkeeping, and dispute handling
  • Legitimate interest – To maintain and improve our platform and communications

5a. Sharing Your Data

We may share your data with:

  • Service providers: Hosting, analytics, payment gateways, customer support tools
  • Third-party marketing platforms: Facebook Pixel, Google Ads, Mailchimp (or equivalent)
  • Legal authorities: When required to comply with law
  • Project representatives: Only with your consent and project-specific necessity

We do not sell your personal data.

5b. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

5b. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

5c. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

5d. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

5e. Where we send your data

Visitor comments may be checked through an automated spam detection service.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user sessions
  • Analyze website traffic
  • Enhance site functionality
  • Serve personalized ads (if enabled)

You can control cookies in your browser or via our cookie consent banner.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

7. Data Security

We implement robust security measures including:

  • SSL encryption across all domains
  • Secure login/authentication
  • Role-based access controls
  • Regular data backups and monitoring

Despite our efforts, no method of transmission is 100% secure.

8. Your Data Rights (Under GDPR and CCPA)

You have the right to:

  • Access your personal data
  • Correct or update inaccuracies
  • Request deletion (“right to be forgotten”)
  • Object to certain data processing
  • Withdraw consent at any time
  • File a complaint with a data protection authority

To exercise any of the above, email us at: privacy@fiduspal.com

9. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling services
  • Legal and financial compliance
  • Resolving disputes

Inactive user accounts may be archived or anonymized after [insert duration, e.g. 2 years].

10. International Transfers

If you’re located outside Nigeria or the UK, your data may be transferred and stored in jurisdictions with different data laws. We ensure adequate safeguards are in place for international transfers.

11. Facebook & Meta Services

We may use Facebook Pixel and Meta integrations to measure campaign performance and re-engage users.

Per Meta’s policy, we:

  • Request proper consent where needed
  • Do not transmit sensitive or personally identifiable health data
  • Offer clear opt-out instructions for personalized ads

You can opt out of Facebook ad tracking at:
https://www.facebook.com/ads/preferences/

12. Third-Party Links

Our site may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies independently.

13. Children’s Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect data from minors. If we learn a child has submitted personal information, we will delete it immediately.

14. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted here with the updated date.

15. Contact Us

If you have questions or concerns, please contact us:

Email: hello@fiduspal.com
Submissions & DPO matters: privacy@fiduspal.com